FREQUENTLY ASKED QUESTIONS

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Have questions about your RescueMD order, our brand, and everything in between? We’ve got answers.

RescueMD SKIN DNA REPAIR COMPLEX

RescueMD Skin DNA Repair Complex works to improve the natural reparative processes of your skin’s DNA, which helps to reduce the appearance of skin inflammation and damage, including wrinkles, dark spots, scars, and more. With consistent use, you’ll see healthier-looking skin that appears smoother, clearer, and more even, with less noticeable imperfections.

Anyone looking to improve the appearance of skin damage caused by injury, surgery, acne, UV exposure, or general wear and tear from aging. It’s also an excellent post-procedure serum to help soothe skin after professional medical aesthetic and surgical treatments. 

Yes — our formulations are very gentle and work to soothe all skin types, even those with easily irritated skin, including those with rosacea and acne. However, we always encourage our customers to consult with their primary-care providers or dermatologists before use.

Many RescueMD Skin DNA Repair Complex customers choose to apply it after prescription products like tretinoin and RetinA to help reduce sensitivity, irritation, and inflammation. However, every person is different and has different needs and we recommend consulting your dermatologist or medical professional before including ResuceMD with the use of your prescription protocol.

RescueMD Skin DNA Repair Complex has been shown to dramatically improve the look of scars, especially newer ones. As long as your skin has partially healed (and the incision is no longer an open wound), you should see improvement to your injury after several weeks of twice-daily application. Of course, you should absolutely consult with your surgeon before starting a new routine.

We recommend applying DNA Repair Complex twice daily for best results. Simply smooth it on to clean, dry skin. In the morning, you can follow your application of DNA Repair Complex with the rest of your skincare and/or makeup routine. Don’t forget to apply SPF before going outside! When applying DNA Repair Complex in the evening, feel free to layer heavier serums and moisturizers on top.

In addition to your twice-daily application, we recommend using DNA Repair Complex as a post-procedure serum after receiving a professional treatment like laser skin resurfacing, IPL, microneedling, dermaplaning, laser hair removal, tattooing and laser tattoo removal, or chemical peels, or to help improve the appearance of scars caused by surgical incisions. Just be sure to get the all-clear from your treatment practitioner, doctor or surgeon before applying.

In addition to the formula’s peptides and moisture boosters, RescueMD Skin DNA Repair Complex contains our R+R compound. The R+R compound features a blend of powerful plant-derived ingredients, including lapachol, a patented byproduct from the bark of a tree found deep within the Amazon called pau d’arco. For centuries, people have enjoyed the antibacterial, anti-inflammatory, and antioxidant benefits of lapachol via homeopathic remedies using pau d’arco. However, by incorporating lapachol into a topical serum, we have harnessed its ability to improve the natural DNA repair processes in your skin. Learn more about how this DNA repair serum works here.

The full ingredient list for this product is: Water/Aqua, Dimethicone, Glycerin, Hexapeptide-9, Panthenol, Lapachol, Allantoin, Octyldodecanol, Ribes Nigrum (Black Currant) Seed Oil, Aloe Barbadensis Leaf Juice, Helianthus Annuus (Sunflower) Seed Oil Unsaponifiables, Tocopherol, Cardiospermum Halicacabum Flower/Leaf/Vine Extract, Helianthus Annuus (Sunflower) Seed Oil, Rosmarinus Officinalis (Rosemary) Leaf Extract, Butylene Glycol, Dimethicone Crosspolymer, Carbomer, Hydroxyethylcellulose, Sodium Hydroxide, Phenoxyethanol, Ethylhexylglycerin, Polysorbate 20, Sodium Phytate


The ingredients in RescueMD Skin DNA Repair Complex were carefully researched by Ivy League scientists and our own board-certified plastic surgeon, tested, and blended to work individually and synergistically to promote healthier-looking skin. Interested in learning more about our ingredients? Visit Our Technology page for the full breakdown.

While we are not an all-natural brand, we formulate our products using ingredients that enhance the body’s natural DNA repair processes. We believe in using science and clinical insights to find and research the most efficacious ingredients available. Under the guidance and discerning eye of a board-certified plastic surgeon, every ingredient used in RescueMD products has been carefully selected to help support your skin. The result is a complexion that appears healthier and more beautiful. If you have more questions about the ingredients in our formulas, please contact the RescueMD team.

That depends on the size of the bottle you purchased. The 15mL bottle contains about 70 applications, which is approximately a 30 day supply if used twice daily. The 120mL bottle is ideal for post-procedure use and contains up to 120 applications on larger surface areas, such as the face, neck, and chest after laser skin resurfacing or recovery from a c-section scar.

RescueMD SKIN DNA REPAIR COMPLEX RESULTS

If you’re applying it twice daily, you should expect to see results by the four-week mark, but many customers see improvements within the first week of use.

Dr. Suzman always recommends patience and persistence in the use of DNA Repair Complex.  The longer you use DNA Repair Complex, the more significant your results will be. Keep in mind that the formula is most effective on new signs of damage, such as recent scars; the appearance of older scars or other forms of skin damage will take longer periods of use to improve.

The serum features a lightweight, silky texture that absorbs almost instantly into skin for an instant burst of hydration. Because the formula dries quickly, it’s ideal to layer under other products in your skincare routine.

RescueMD PRODUCTS & PROGRAMS

Currently, RescueMD products are only available for purchase on this website. If you’re interested in carrying our line at your medical practice or medspa, please contact the RescueMD team.

All RescueMD products are developed, produced, and manufactured in the United States. Our ingredients are from both domestic and international origin.

No. We have never and will never test our products on animals.

If you would like to integrate RescueMD products into your facial and post-procedure protocols, please contact the RescueMD team for more information.

Yes, our formulations are gentle enough to use on all skin types, even those of children, but we encourage you to consult with your pediatrician before use.

Yes, stretch marks are one of the many kinds of scars and skin imperfections that RescueMD Skin DNA Repair Complex can help address. Remember, it will be easier and faster to fade the look of newer scars, so if you’ve noticed recent stretch marks, be sure to apply DNA Repair Complex twice daily to achieve the best results.

We are always looking to connect with fans of RescueMD! Please fill out our affiliates and partnerships form to be considered for future collaborative opportunities.

No, we don’t currently offer samples at this time. However, we occasionally run contests on social media, and those lucky winners receive free products! Be sure to keep an eye on our Instagram account @rescuemdskin for the chance to participate in one of our contests.

It’s simple: Use DNA Repair Complex twice a day for 28 days, taking a selfie on the first day and last day. Share your before and after with us on Instagram tagging @rescuemdskin using the hashtag #28daychallenge and we’ll share a coupon code for a discount on your next purchase. (Not active on social media? You can still participate — simply upload your photos as part of a product review on our website and we’ll contact you!) If you’re unsatisfied with your results, contact us and we’ll provide a refund. 

We’re here to help! First, check to see if we haven’t answered your questions on the shopping page for your specific product. If not, please contact the RescueMD team; we’ll be happy to answer your questions about our formulas.

RescueMD ORDERS, SHIPPING & RETURNS

Once you’ve made your purchase, you’ll receive an email confirming your order and another email once your order has shipped. If you are missing these emails (and you’ve checked your spam folder) or have a question about the status of your order, please contact the RescueMD team.

If your order has not yet shipped, yes, you may cancel or modify it. Please contact the RescueMD team for support.

After your order has been picked up from our warehouse, it should arrive within approximately three to five days. However, please note that many mail couriers and delivery services are operating with delays, which could affect the timely arrival of your order.

Nothing! Within the continental United States, we offer free ground shipping on all orders. For an additional charge you can request Expedited Shipping, which will enable 1 or 2 day shipping in the continental US.

Yes, we do — we believe everyone should have access to healthier-looking skin!

Yes, we do, but please allow extra time for shipping to these locations. You can expect shipping to take an average of six to nine business days.

Yes, but we cannot offer free shipping on Canadian orders. The shipping cost to Canada will be calculated at checkout.

We are confident that you will love your purchase from RescueMD. However, if you’re not completely satisfied, please contact us within 30 days of your purchase to initiate a return and we’ll share mailing information with you. You’ll simply return the unused portion of your product or the empty bottle, and we’ll refund you for the entirety of your purchase except for shipping.


Please note that we only honor refunds on purchases made on rescuemd.com and we cannot accept international returns at this time. If you purchased your RescueMD product at one of our authorized retailers, please contact them for assistance. Limit one return per household; learn more about the RescueMD refund policy here.

Don’t panic — if your package was damaged while in transit, save the package in its entirety and contact the RescueMD team ASAP. 


If you can’t find your RescueMD package, please double-check your property and surrounding areas. Missing packages often turn up in locations like garages, side entrances, mail rooms, and reception desks. We also recommend asking other members of your household or your neighbors if they’ve claimed your package for you. If you’ve still not found your RescueMD package after doing a thorough search, please contact the RescueMD team and we will help you work through this issue.

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