Frequently Asked Questions

*Offers valid through 12/22/24 11:59 PM PST or while supplies last.

Receive 25% savings on your purchase of select full-size products (DNA Repair Complex 15mL, DNA Repair Complex 30mL, DNA Repair Complex PRO 120mL, Revitalizing Body Cream, Face & Lip Daily Essentials, Skin Rescue Set, Body Recovery Set, Repair & Rejuvenation System, Restorative Lip Treatment, Spa Robe, Neoprene Beauty Bag, and Beauty Bag) at www.rescueMD.com. To apply discount, use code HOLIDAY2024 at checkout. Offer excludes subscriptions. Sales tax, shipping & handling fees do not qualify for discount.

Receive a FREE RescueMD Beauty Bag ($40 Value) on $150+ U.S. orders only with code HOLIDAY2024. Product automatically added to cart once promotional threshold ($150) has been reached.

Gift with Purchase offers (Free RescueMD Beauty Bag) are not valid for international orders outside of the United States. Offers are not valid on previous orders, or existing subscriptions. Offers have no cash value, are not redeemable for cash, and are subject to change without notice and may not be used in combination with any other promotion, offer, or discount. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of offer and to modify or cancel any promotion due to system errors or unforeseen problems. All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

You can purchase RescueMD products on our website, in addition to Bloomingdale’s online and Amazon.com. We ship to Canada and Australia for an additional fee, but if you have Amazon Prime, shipping is free.

If you’re interested in becoming an authorized retail partner, contact us here.

All RescueMD products are developed, produced, and manufactured in the United States. Our ingredients are of both domestic and international origin.

No. We have never and will never test our products on animals.

Yes. Our formulations are gentle enough to use on all skin types–even those of children–-but we advise you to consult with your pediatrician before use.

If you would like to integrate RescueMD products into your facial and post-procedure protocols, please contact the RescueMD team for more information.

RescueMD is proud to partner with the Vascular Birthmarks Foundation (VBF) in a shared mission to support for individuals and families affected by vascular birthmarks and other vascular anomalies, which often require multiple courses of laser treatment. As part of our commitment to this cause, for every bottle of DNA Repair Complex sold on this website, we will make a cash donation to the Vascular Birthmarks Foundation to enable travel for these important, life-changing procedures.

Our award-winning & clinically proven skincare developed for stressed and damaged skin is now HSA/FSA eligible. We are pleased to partner with TrueMed to make healthier skin more accessible than ever.

To learn how to place an order with your FSA/HSA funds, follow our easy step-by-step guide.

You may be eligible to redeem your FSA/HSA funds on skincare products such as our DNA Repair Complex (multiple sizes available), Revitalizing Body Cream, Restorative Lip Treatment, and sets and bundles.

Eligibile items exclude accessories such as beauty bags and spa robes. 

DNA Repair Complex is a first-of-its kind skin and body treatment that works to enhance the skin’s natural ability to repair itself. Using DNA Repair Complex helps reduce the appearance of skin inflammation and damage, including dark spots, scars, and more. With consistent use, you’ll see healthier-looking skin that appears smoother, clearer, and more even, with less noticeable imperfections.

Anyone looking to improve the appearance of skin damage caused by injury, surgery, acne, or UV exposure can benefit from using DNA Repair Complex. We formulated DNA Repair Complex to be gentle on all skin types, even those with easily irritated skin, like rosacea and acne. It’s also an excellent post-procedure serum to help soothe skin after professional medical aesthetic and surgical treatments. 

While many products treat skin at the surface, DNA Repair Complex was developed with highly effective, clinically proven ingredients that address four mechanisms of skin health and cellular restoration.

In addition to the formula’s peptides, antioxidants and moisture boosters, DNA Repair Complex contains reparative lapachol. This powerful, clinically proven, anti-inflammatory ingredient, which has been used for centuries as a homeopathic remedy throughout Central and South America, supports the natural DNA repair mechanism that helps skin repair and regenerate. 

Dr. Suzman always recommends patience and persistence in the use of DNA Repair Complex. The longer you use the product, the more significant your results will be. In our clinical study, participants saw results between 4-8 weeks of use when using twice daily. 

Keep in mind that the formula is most effective on new signs of damage, such as recent scars; the appearance of older scars or other forms of skin damage will take longer periods of use to improve.

DNA Repair Complex is a gentle, yet potent treatment that’s safe for all skin types – as well as a variety of skin concerns. 

For general usage, apply one pump of product (per treatment area) to clean, dry skin morning and night. When applying, gently press the product into the skin using fingertips. If following with additional products, let serum fully absorb into the skin.

Additional Treatment Protocols:
Scar Treatment
Facial Skincare + Maintenance
Pre + Post-Aesthetic Procedure
Pre + Post-Surgery

Old scars (one year or older) can be difficult to treat and results can vary based on the age and severity of the scar. However, gradual results are possible with long-term, consistent treatment.

Coupling your DNA Repair Complex regimen with a skin-resurfacing treatment, such as a chemical peel or microdermabrasion, is a technique that Dr. Suzman recommends to more rapidly improve the appearance of older scars. 

Learn more about these effective skin resurfacing treatments on our blog: microdermabrasion, chemical peels, microneedling, and dermaplaning.

Yes. When skin and scars heal naturally, the color often changes as the phases of healing take place. These phases of healing are normal, and depending on the severity of the damage, can take up to 9 months to complete.

It is safe to use DNA Repair Complex twice daily during all phases of healing once new skin has formed. 

DNA Repair Complex has been shown to dramatically improve the look of scars, especially newer ones. As long as your skin has partially healed (and the incision is no longer an open wound), you should see improvement to your injury after several weeks of twice-daily application. Of course, we always recommend consulting with your surgeon before starting a new routine.

Many customers choose to apply DNA Repair Complex after prescription products, like tretinoin and RetinA, to help reduce sensitivity, irritation, and inflammation. However, as every person is different and has different skin needs, we recommend consulting your dermatologist or medical professional before including DNA Repair Complex with the use of your prescription products.

Preparing your skin pre- and post-procedure can help maximize results from in-office treatments and cosmetic procedures, such as microneedling, chemical peels, laser treatments and more.

By using DNA Repair Complex prior to treatments, the skin is more likely to experience less sensitivity associated with a cosmetic procedure. We recommend using DNA Repair Complex for at least 7-14 days pre-procedure. 

Use DNA Repair Complex as a post-procedure serum to support skin recovery and reduce downtime. Always follow your provider's post-treatment instructions for the hours and days following your procedure. Once cleared to use your regular skincare routine, you can begin applying DNA Repair Complex to the treated area.

Learn more about microdermabrasion, chemical peels, microneedling, and dermaplaning on our blog.

DNA Repair Complex should not be used on open wounds or if the skin is actively flaring up due to eczema or other inflammatory conditions. You may begin application only after all scabs fall off naturally and stitches are removed. Once the skin has closed up, you can apply DNA Repair Complex to the affected area(s) twice daily.

The powerful formula inside our standard 15 ml bottle and 120 ml Pro bottles are the same – the only difference is the size of the bottles.

Why you’re using DNA Repair Complex, as well as the size of the area you’re treating, will determine how long a bottle of DNA Repair Complex may last. Our 15 ml bottle will last about 30 days, while our 120 ml Pro bottle will last between 90-120 days.

When treating a single area like a small scar, apply one pump to the affected area twice daily. For those integrating into a daily skincare regimen for use on the face, neck and décolleté, we recommend one pump of product for each area, applying morning and evening. If you’re using the treatment on more than one area, we suggest DNA Repair Complex PRO, which will last you significantly longer.

DNA Repair Complex features a lightweight, silky texture that absorbs almost instantly into skin to lock in essential moisture for a healthy, calm, hydrated complexion.

If using DNA Repair Complex as part of a skincare routine, let it absorb into the skin before applying other products. Because the formula dries so quickly, it’s ideal to layer under other products, from thinnest, to thickest.

Rarely, some have experienced the Lapachol in DNA Repair Complex oxidize and change color when exposed to high concentrations of zinc oxide, as is present in certain SPFs. When DNA Repair Complex is applied with a zinc oxide SPF, a color change may occur, resulting in pink or redness on the surface of the skin. This is due to the oxidation of lapachol’s phenols and is nothing to be concerned about. This is a natural process and, though it can be odd looking, is harmless and does not change the effectiveness of DNA Repair Complex. 

To avoid this color change, DNA Repair Complex should be fully absorbed into the skin before applying a zinc oxide-based sunscreen.

If the pump is not working, please use your nail or a file to lift the silver ring at the top. The silver ring should pop off and the container with the product will slide out. Please then tighten the container to the pump. Then re-assemble.

Yes! You can wear Restorative Lip Treatment on its own or underneath any of your favorite lipsticks, stains, glosses, balms or oils.

If you’re using a lip SPF that’s a cream, lotion or balm formula, apply Restorative Lip Treatment prior to SPF. If your SPF is a gloss formula, apply Restorative Lip Treatment after.

Restorative Lip Treatment is a non-sticky, moisture-packed lip treatment that fights visible volume loss for plump, pillowy-soft lips – you will NOT experience any stinging or burning from applying this product. Infused with a blend of hydrating ingredients, Restorative Lip Treatment is meant to be comfortable on your lips—whether you’re looking for daily nourishment or extra recovery following sunburn or aesthetic procedures.

Definitely! If you enjoy the soothing benefits of Restorative Lip Treatment, your face might also benefit from our DNA Repair Complex facial serum. This revolutionary solution absorbs instantly to improve the appearance of scars and skin damage by supporting the skin’s natural healing process.

Both Restorative Lip Treatment and DNA Repair Complex are formulated with lapachol, an exclusive, clinically proven ingredient that supports the skin’s natural ability to repair and regenerate. 

You can expect your lips to feel more hydrated and smooth within the first few days and weeks of consistent use of Restorative Lip Treatment. In a user survey 99% agree lips look and feel healthy and 97% agree lips appear more defined after just one application. 

Over time and with consistent use you will see a difference in lip volume due to the formula’s collagen-building peptides, which help strengthen and build lip fullness.

While some lip aesthetic treatments can cause cold sores to flare up, our product does not contain any ingredients that aggravate or stimulate cold sores. However, we do not recommend applying Restorative Lip Treatment to active cold sores. If you’re unsure, we always recommend that you consult your skin health or medical professional.

Once you’ve made your purchase, you’ll receive an email confirming your order and another email once your order has shipped. If you are missing these emails (and you’ve checked your spam folder) or have a question about the status of your order, please contact the RescueMD team.

If your order has not yet shipped, yes, you may cancel or modify it. Please contact the RescueMD team for support.

After your order has been picked up from our warehouse, it should arrive within approximately 3-5 days. However, please note that many mail couriers and delivery services are operating with delays, which could affect the timely arrival of your order.

Don’t panic — if your package was damaged while in transit, save the package in its entirety and contact the RescueMD team ASAP.

If you can’t find your RescueMD package, please double-check your property and surrounding areas. If you’ve still not found your RescueMD package after doing a thorough search, please contact the RescueMD team and we will help you work through this issue.

When you sign up for a RescueMD subscription, you may select a 30, 45, 60, or 90 day time frame to receive your bottle. You will save 15% on each subscription order. Your subscription will automatically renew on a recurring basis at which time your credit card will be charged automatically for the subscription products, including applicable shipping and handling fees until you cancel. 

Yes, you may cancel your membership at any time by logging in to your account, selecting "Subscriptions", then clicking “cancel” next to the item. If you need assistance editing or canceling your subscription, please contact the RescueMD team.

Nothing! We offer free ground shipping on all orders in the continental United States. For an additional charge, you can request Expedited Shipping, which will enable 1 or 2 day shipping in the continental US.

Yes, we do — we believe everyone should have access to healthier-looking skin!

Yes, we do, but please allow extra time for shipping to these locations. You can expect shipping to take an average of 6-9 business days.

Yes, but we cannot offer free shipping on Canadian orders. The shipping cost to Canada will be calculated at checkout.

If you have an Amazon Prime membership, you can earn free shipping when you order RescueMD through Amazon.

YES, RescueMD does ship to most all European countries, but unfortunately Spanish regulations to not permit us to ship to Spain.

We are confident that you will love your purchase from RescueMD. However, if you’re not completely satisfied, please contact us within 30 days of your purchase to initiate a return and we’ll share mailing information with you. You’ll simply return the unused portion of your product or the empty bottle, and we’ll refund you for the entirety of your purchase, except for shipping.

Please note that we only honor refunds on purchases made on rescuemd.com and we cannot accept international returns at this time. If you purchased your RescueMD product at one of our authorized retailers, please contact them for assistance. 

Limit one return per household; learn more about the RescueMD refund policy here.